Refund policy
14 DAY RETURNS POLICY
PLEASE NOTE: THIS POLICY WAS UPDATED ON 30TH MAY 2026. WE DO NOT OFFER EXCHANGES. ELIGIBLE REGULAR-PRICE AND SALE ITEMS MAY BE RETURNED FOR A REFUND TO THE ORIGINAL PAYMENT METHOD OR STORE CREDIT. FINAL SALE ITEMS ARE ELIGIBLE FOR STORE CREDIT ONLY.
We hope that you are 100% satisfied with your purchase. However, if for any reason you are not, you may return your items within 14 days of receiving them, subject to the conditions below and depending on your location.
Your return is subject to the following Terms & Conditions. By making a purchase from Sydney Lane, you acknowledge that you have read and agreed to this Policy.
ELIGIBILITY FOR RETURNS
- The item/s must be in their original condition, unworn, unwashed and with all original tags and packaging intact. Please wear underwear when trying on intimate pieces.
- All items will be checked for tan, makeup, fragrance, odour, marks or stains and will not be accepted if any are present. Please take extra care when trying on items if you wear fake tan and remove any jewellery that may snag the fabric.
- Regular-price and Sale items may be returned for a refund to the original payment method or store credit.
- Final Sale items may be returned for store credit only. Refunds to the original payment method are not available for Final Sale items.
- We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
SALE ITEMS
- Sale items may be returned for a refund to the original payment method or store credit.
- Final Sale items may be returned for store credit only.
RETURN SHIPPING
You are responsible for the cost of returning your items.
When registering your return through our Returns Center, you may be shown return shipping services available for your location. The available couriers and prices vary depending on your country and address.
Return shipping fees are deducted from your refund or store credit and vary depending on your location and the courier service available.
Original shipping charges, return shipping fees, duties, taxes and any applicable import charges are non-refundable.
For international orders, any return duties, taxes or import charges incurred by Sydney Lane when receiving the returned parcel may be deducted from the refund or store credit total.
INITIATION OF A RETURN
To initiate a return, please visit our Returns Center. Enter your order number and email address, then follow the instructions on-screen.
Please include your original delivery note in your parcel or, alternatively, a copy of your order number, and send your return to:
Sydney Lane C/O CK Fulfilment
Units 7C/D
Moorland Gate
Cowling Road
Chorley
PR6 9FE
All returns must be registered through our Returns Center. Returns that are not registered through the portal may experience delays in processing or may not be accepted.
Please include your original delivery note in the returns package.
CUSTOMS DUTIES & TAXES
Customs duties, taxes and import fees may apply to orders shipped outside the UK, depending on the destination country.
United States orders:
For all orders shipping to the US, any applicable duties and customs fees are calculated and paid at checkout at the time of purchase. No additional charges will be due on delivery.
Ireland orders:
For all orders shipping to Ireland, any applicable duties and taxes are calculated and paid at checkout at the time of purchase. No additional charges will be due on delivery.
Australian orders:
Australia applies a customs threshold of $1,000 AUD per shipment, based on the value of the goods and excluding shipping. On orders above it, International Shipping (Duties Paid) is shown as the only shipping option at checkout, and any import duty, GST and customs processing fees due are calculated and paid at that point - no additional charges will be payable on delivery. Smaller orders ship via Express or Standard Shipping and sit below the customs threshold, so no import duty or GST is charged at the border.
All other international orders, excluding the United States, Australia, and Ireland:
Customs duties, taxes and import fees are not included in product prices or shipping costs and are the responsibility of the recipient. We are unable to advise the amount, as charges vary by country. Please contact your local customs office for further information.
If a parcel is refused due to unpaid duties or taxes and is returned to Sydney Lane, original shipping costs, return shipping costs and any applicable customs charges may be deducted from any eligible refund or store credit.
By completing your purchase, you acknowledge and accept responsibility for any applicable customs duties and taxes in line with the above.
INSPECTION AND APPROVAL
Once we receive your return, we will inspect the items to ensure that they meet all eligibility criteria. To qualify for a refund or store credit, your goods must be returned unworn, undamaged and in their original condition.
We will notify you by email once your return has been approved or rejected.
REFUND PROCESS
Once your return has been approved, please allow approximately 14 working days for it to be processed. The time taken for a refund to appear may vary depending on your financial institution.
For eligible Regular-price and Sale items, you may select either:
- A refund to the original payment method; or
- A refund to store credit, including an additional 10% bonus store credit.
When you choose store credit, you will receive your approved return value plus an additional 10% bonus store credit, less any applicable return shipping costs or other non-refundable charges.
Final Sale items are eligible for store credit only and cannot be refunded to the original payment method.
CONTACT
If you have any questions or need help with your return, please contact us here and we will assist you as soon as possible.
CHANGES TO THIS POLICY
Sydney Lane reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.